Home » Bellsmyre Regeneration Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQ) page, where we’ve compiled answers to address common queries and concerns you may have. This page is designed to provide you with clear and concise information regarding the Bellsmyre Regeneration Project. This page will continue to be updated as the project progresses, with questions and responses continually reviewed and refreshed to ensure the information provided is accurate and up-to-date.

If you can’t find the answer you’re looking for here, please contact the Regeneration Co-ordinator for further assistance.

FAQs Decanted Tenants

Our plan included a mix of flats and houses in varying sizes. As the project progresses, we will continue to ensure we have a good housing mix in style and size including flats and houses, to meet the identified needs of the community. The housing mix for Phase One of the project can be found below.

Phase One of the project consists of 27 homes for social rent. The breakdown of the 27 homes is:

  • 2 x 1 Bed Cottage Flats
  • 2 x 2 Bed Cottage Flats
  • 10 x 2 Bed Houses
  • 9 x 3 Bed Houses
  • 4 x 4 Bed Houses

We understand that household needs can change over time due to family growth or medical reasons. If your current accommodation no longer meets your needs, please contact our Regeneration Co-Ordinator, who will assist in discussing your housing options.

In principle, yes, this is how we intend to allocate the new homes, with decanted tenants having priority. The exception would be if a suitable property for your household needs is not yet available.

There are a number of complex factors involved in developing new homes which rely on other agencies.  As a result, timescales are often out with our control.  A general expectation the time taken to build new developments would be between 12 to 18 months.

We are anticipating a completion date for Phase One of the project during Spring 2026 – we will be in a position to provide specific completion dates later this year.

We are keen to keep our tenants up to date on progress and would aim to do this at any significant milestones in progress or delay. We use letters, newsletters, emails, phone calls, and text messages to communicate, depending on the information we have and the most appropriate way to provide this.

If you require information in another format, please let us know and we would be happy to help.

FAQs Phase 3 Tenants

We always aim to minimise disruption caused by the regeneration process and prefer to move you directly into your new home. Unfortunately, the development and regeneration process – including clearance, demolition, and new builds – may require a temporary decant as the best option to free up land for construction.

We will ensure your home remains wind and watertight and that the buildings remain safe. As the property is due to be demolished, we will not carry out any high-value planned works. We are clearing homes in line with our programme and prioritising this to allow new build homes to progress as quickly as possible. If you have concerns, please contact our Regeneration Co-Ordinator for more information and housing options.

 

We have a robust procedure in place to deal with any damp and mould issues in our properties. If you have any concerns, these should be reported via our Connect App or through our Customer Service Team, where we will ask questions about the issue and if required, a visit will be arranged, and appropriate action taken.

We will continue to ensure that your home is wind and watertight and that the buildings remain safe for you, so repairs will be carried out to do this. As the property is due to be demolished, we will not be carrying out any high value planned works.  

Yes. We are monitoring the grounds maintenance around empty flats to ensure necessary work is completed while being mindful of costs for areas scheduled for demolition.

FAQs Phase 3 Owners

We will continue to ensure that your building is wind and watertight and that the buildings remain safe for you. As the property is due to be demolished, we will not be carrying out any high value planned or cyclical works. 

Yes. Whilst the regeneration programme is ongoing, we need to ensure that the building is wind and watertight and remains safe, so any repairs needed to do this will be carried out. 

The value of your property is determined by the independent District Valuer. Statutory guidance states that we can only pay the price set by an independent valuer.

FAQs BISF tenants

Our primary focus is improving the energy efficiency of BISF homes. However, at this stage, we are unsure of the specific improvements. Any changes made now will be designed to allow for future enhancements

 

Any improvements agreed upon, may require some internal works. We will also be reviewing our planned maintenance requirements to see if any planned works, such as replacing kitchens and bathrooms can be brought forward. When we know what improvements can be made, we will be able to confirm any internal work that might be needed. 

We are hoping to have the revised proposals for your home during this summer. At this stage we will be able to confirm if new kitchens will be included in the work planned, so any plans to carry out work should wait until after this.

Until we have the revised proposals, we are unable to confirm whether tenants will have to be temporarily decanted. When we have a clear understanding of the work required, we will know whether decants will be required, or not.

Yes, you are able to do minor decoration works in your home. However, we are still some months away from receiving the revised proposals and getting the necessary approvals to start work, so at this stage we do not know the impact these works would have on your home. 

At the moment we need to agree on the work that will be carried out. Until then we do not know how long work on each property will take. We would also be unable to start work on all properties at the same time, but our aim would for disruption to be kept to a minimum and work to be completed in the shortest time possible. 

We will continue to carry out essential day to day repairs that are required, such as plumbing and electrical work. We will not carry out significant repairs that are likely to be addressed as part of the improvements planned. We will, however, consider each repair reported on a case by case basis, so please continue to report these to our Customer Services Team. 

We will continue to carry out day to day repairs that are required for windows and doors, and we will inspect any reported repairs to determine what is the best solution to keep your home wind and watertight.

Our planned works are being designed to improve the energy efficiency of your property. This is because we understand that the property is difficult to heat. If you want to be considered for a move to a different property, please complete a housing application form and discuss your requirements and housing needs with our Regeneration Co-Ordinator. You could also widen your housing options by applying to West Dunbartonshire Council and other Housing Associations.