{"id":365,"date":"2023-04-10T09:40:17","date_gmt":"2023-04-10T09:40:17","guid":{"rendered":"https:\/\/caledonia.blue2web.co.uk\/?post_type=service&#038;p=365"},"modified":"2024-10-03T14:29:33","modified_gmt":"2024-10-03T14:29:33","slug":"your-portal","status":"publish","type":"service","link":"https:\/\/www.caledoniaha.co.uk\/services\/your-portal\/","title":{"rendered":""},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-742 size-medium\" src=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/25125212\/Paying-your-Rent-2-300x116.png\" alt=\"\" width=\"300\" height=\"116\" srcset=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/25125212\/Paying-your-Rent-2-300x116.png 300w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/25125212\/Paying-your-Rent-2.png 399w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<h2>Manage your home 24\/7 with our app<span style=\"color: #ffffff;\">.<\/span><\/h2>\n<p><strong>Connect is our digital self service portal allowing you to access information about your tenancy from any digital device at any time of the day or night.\u00a0\u00a0<\/strong><\/p>\n<p>The portal is a\u00a0<strong>secure interface<\/strong> between you and your information at Caledonia. No one else can access this information or update it.\u00a0 All notifications made via the portal are recorded for you to review in your Connect account and communication is retained within a dedicated Connect channel.<\/p>\n<p>Click on the picture below to watch our short animation about what Connect can do and how to set up your account.<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=oCuwCH7_8H0\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-560\" src=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/19113538\/CD_Asset-image-1-300x169.jpg\" alt=\"\" width=\"639\" height=\"360\" srcset=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/19113538\/CD_Asset-image-1-300x169.jpg 300w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/19113538\/CD_Asset-image-1-1024x576.jpg 1024w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/19113538\/CD_Asset-image-1-768x432.jpg 768w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/19113538\/CD_Asset-image-1-1536x864.jpg 1536w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/19113538\/CD_Asset-image-1.jpg 1920w\" sizes=\"auto, (max-width: 639px) 100vw, 639px\" \/><\/a><\/p>\n<p><strong>Instructions to set up a Connect Account<\/strong><\/p>\n<p><span style=\"text-decoration: underline;\">Download our app from the app store<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6796\" src=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/1\/2024\/10\/03125644\/Connect-1-231x300.png\" alt=\"\" width=\"182\" height=\"236\" srcset=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/1\/2024\/10\/03125644\/Connect-1-231x300.png 231w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/1\/2024\/10\/03125644\/Connect-1-790x1024.png 790w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/1\/2024\/10\/03125644\/Connect-1-768x996.png 768w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/1\/2024\/10\/03125644\/Connect-1-1185x1536.png 1185w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/1\/2024\/10\/03125644\/Connect-1-1580x2048.png 1580w\" sizes=\"auto, (max-width: 182px) 100vw, 182px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Or you can log on to Connect via the link <a href=\"http:\/\/caledonia-live.panconnect.cloud\/sg\/ssp\">http:\/\/caledonia-live.panconnect.cloud\/sg\/ssp<\/a> you can also manually type in the link details into your web browser (such as Google, Bing or MSN) or search <strong>#connect-CHAGroup<\/strong>\u00a0in your app store to download the app.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4474 \" src=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/03144714\/connect_info_stage1-243x300.jpg\" alt=\"\" width=\"260\" height=\"321\" srcset=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/03144714\/connect_info_stage1-243x300.jpg 243w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/03144714\/connect_info_stage1.jpg 530w\" sizes=\"auto, (max-width: 260px) 100vw, 260px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4473 size-medium\" src=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/03144710\/connect_info_stage2-258x300.jpg\" alt=\"\" width=\"258\" height=\"300\" srcset=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/03144710\/connect_info_stage2-258x300.jpg 258w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/03144710\/connect_info_stage2.jpg 530w\" sizes=\"auto, (max-width: 258px) 100vw, 258px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4472 size-medium\" src=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/03144703\/connect_info_stage3-257x300.jpg\" alt=\"\" width=\"257\" height=\"300\" srcset=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/03144703\/connect_info_stage3-257x300.jpg 257w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/03144703\/connect_info_stage3.jpg 530w\" sizes=\"auto, (max-width: 257px) 100vw, 257px\" \/><\/p>\n<p><strong>The Connect portal allows you to make rent payments via our secure AllPay gateway and to make service requests such as:<\/strong><\/p>\n<ul>\n<li>Reporting a repair (view our online demonstration of how easy it is to use the Repair Wizard (<a href=\"https:\/\/www.caledoniaha.co.uk\/wp-content\/uploads\/2023\/08\/CHA-Repair-Wizard-Walkthrough.mp4\">here<\/a>)<\/li>\n<li>Requesting an inspection<\/li>\n<li>Changing your details &#8211; household composition and contact details<\/li>\n<li>Giving us feedback<\/li>\n<li>Registering a complaint<\/li>\n<\/ul>\n","protected":false},"featured_media":366,"menu_order":2,"template":"","class_list":["post-365","service","type-service","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>- Caledonia Housing Association<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.caledoniaha.co.uk\/services\/your-portal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"- Caledonia Housing Association\" \/>\n<meta property=\"og:description\" content=\"Manage your home 24\/7 with our app. Connect is our digital self service portal allowing you to access information about your tenancy from any digital device at any time of the day or night.\u00a0\u00a0 The portal is a\u00a0secure interface between you and your information at Caledonia. 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